AMP Features

DOCULYNX ANNUAL MAINTENANCE PROGRAM (AMP)

The Annual Maintenance Program (AMP) from DocuLynx, Inc. is an annual, renewable program that gives you access to technical and customer support along with the latest software upgrades for your licensed DocuLynx software products and extensions. Get AMP’d.

Get helpful and knowledgeable assistance for any problems that may arise. Immediately take advantage of the latest version of your DocuLynx Software and benefit from new features and functionality. Capitalize on your software investment. Our partners and internal support staff are here to enhance the relationship between DocuLynx software and you total information management solution, and to ensure the ongoing success of your investment.

Technical Support
AMP gives you access to our technical support group for any question in your organization for any question on all DocuLynx products you own. DocuLynx technical support is available via e-mail or by calling the DocuLynx support line, Monday – Friday 8 am to 6 pm Pacific Time zone. Outside of the United States, please contact your regional support team.

Off-hour technical support and On-site technical support is not covered within AMP, however, it is available on a time and materials basis.

Software Upgrades
Software upgrades include new releases and maintenance releases of your software licenses. Licensee's technical manager will automatically be notified, via e-mail, when a release is available and the Licensee will receive the upgrade after you request it from DocuLynx, Inc.

AMP Registration
AMP is registered by product license and is renewed annually to maintain your access to the support and upgrade benefits. All DocuLynx customers are required to maintain a current AMP.

AMP is designed to support all standard DocuLynx software releases and customized solutions that are designed, developed, and delivered by DocuLynx Professional Services.